Support
Something not working, or got an idea? Write to hola@loopita.app and we'll reply as soon as we can.
When you write to us, please tell us
- Which phone you have and its Android or iOS version.
- The Loopita version (in the app's Settings).
- What you were doing and, if you can, a screenshot.
Common issues
I changed phones. Can I keep my progress?
Without an account, your progress is kept only on your device and doesn't transfer to another phone. With an optional account (cloud backup) you can recover it on another phone.
Today's puzzle doesn't change
Puzzles change at 00:00 UTC. Close and reopen the app if you still see yesterday's puzzle.
I don't get the reminder
Turn it on in Settings → Daily reminder and allow Loopita's notifications in your phone settings. There is at most one reminder a day and it is skipped if you've already done today's puzzles.
I want to remove or change my ad consent
In the app's Settings you'll find "Ad privacy options" in countries where it's required. You can also reset your advertising ID in your phone settings.
How do I delete my data?
Uninstall the app or clear its data from your phone settings: everything Loopita stores is on your device. The "Delete my data" page explains it step by step.